jayo9 Privacy Policy

1 Who We Are

jayo9 is an online gaming platform operating at jayo9.com, serving players primarily in Bangladesh. When this Privacy Policy refers to "jayo9", "we", "us", or "our", it means the jayo9 platform and the team responsible for operating it.

jayo9 acts as the data controller for the personal information you provide when registering and using the platform. This means jayo9 determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is carried out lawfully and transparently.

This Privacy Policy applies to all personal data collected through jayo9.com, the jayo9 mobile application, and any communications between you and jayo9 — including email, live chat, and support tickets. It applies to all registered players and to visitors who browse jayo9.com without registering.

If you have any questions about how jayo9 handles your personal data, you can contact us at any time at [email protected]. We aim to respond to all privacy-related enquiries within 5 business days.

2 Data We Collect

jayo9 collects the following categories of personal data:

2.1 Registration Data

When you create a jayo9 account, we collect your full name, date of birth, email address, phone number, and the username and password you choose. This information is required to create and manage your account.

2.2 Identity Verification Data (KYC)

To comply with anti-money laundering regulations and to verify your age, jayo9 may request copies of identity documents such as your National ID card, passport, or driving licence. We may also request proof of address and proof of payment method ownership.

2.3 Financial Data

jayo9 records your deposit and withdrawal history, transaction amounts, and the payment methods associated with your account (for example, your bKash or Nagad mobile number). Full payment credentials are handled by our payment partners and are not stored on jayo9 servers.

2.4 Gaming Activity Data

We record your gaming history on jayo9, including games played, bet amounts, win and loss records, bonus usage, and session duration. This data is used to operate your account, detect problem gambling patterns, and comply with regulatory requirements.

2.5 Technical Data

When you access jayo9, we automatically collect technical information including your IP address, device type, operating system, browser type and version, and the pages you visit on jayo9.com. This data helps us maintain platform security and improve the user experience.

2.6 Communications Data

If you contact jayo9 support by email, live chat, or any other channel, we retain records of those communications. This helps us resolve disputes, improve our support quality, and maintain a record of any commitments made.

3 How We Collect Your Data

jayo9 collects your personal data through the following means:

• Direct collection: Information you provide when registering, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you visit jayo9.com or use the jayo9 app, including through cookies and similar tracking technologies (see Section 6).
• Third-party sources: Identity verification data from KYC service providers, fraud prevention data from security partners, and payment confirmation data from payment processors such as bKash, Nagad, and Rocket.

jayo9 does not purchase personal data from data brokers or marketing list providers. All data collected by jayo9 comes from your direct interactions with the platform or from the trusted service partners listed in Section 5.

4 Why We Use Your Data

The table below sets out the purposes for which jayo9 uses your personal data and the legal basis for each type of processing:

jayo9 will only send you promotional communications — such as bonus offers and tournament announcements — if you have opted in to receive them. You can withdraw your consent and unsubscribe from marketing communications at any time by updating your account preferences or by contacting [email protected].

5 Who We Share Your Data With

jayo9 does not sell your personal data. We share your data only with the following categories of trusted partners, and only to the extent necessary for the stated purpose:

• Payment processors (bKash, Nagad, Rocket): To process your deposits and withdrawals. These providers receive only the data necessary to complete the transaction.
• KYC and identity verification providers: To verify your age and identity as required by law. These providers are contractually bound to use your data only for verification purposes.
• Fraud prevention and security partners: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the jayo9 platform.
• Game software providers: Game providers may receive anonymised or pseudonymised gaming activity data to support game performance and fairness auditing. They do not receive your name, contact details, or financial data.
• Regulatory and law enforcement authorities: jayo9 will disclose personal data to regulatory bodies or law enforcement agencies when required to do so by law, court order, or regulatory direction.
• IT and hosting providers: jayo9 uses third-party cloud infrastructure and IT service providers to host and operate the platform. These providers process data on jayo9's behalf under strict data processing agreements.

All third parties with whom jayo9 shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the one for which it was shared.

6 Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. jayo9 uses cookies and similar technologies — including local storage and session tokens — to operate the platform, remember your preferences, and analyse how the platform is used.

6.2 Types of Cookies jayo9 Uses

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options. Disabling these may affect your experience on jayo9.
• Analytics cookies: Help jayo9 understand how players use the platform — which pages are visited most, where players encounter issues, and how navigation flows work. This data is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and login anomaly monitoring.

6.3 Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies will prevent jayo9 from functioning correctly. jayo9 does not use third-party advertising cookies or track your activity across other websites.

7 Data Retention

jayo9 retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The general retention periods are as follows:

• Account and registration data: Retained for the duration of your account and for 5 years after account closure, in line with anti-money laundering regulatory requirements.
• Financial and transaction data: Retained for 7 years after the transaction date to comply with financial record-keeping obligations.
• KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Gaming activity data: Retained for 5 years after account closure for responsible gaming monitoring and regulatory compliance purposes.
• Support communications: Retained for 3 years after the communication date.
• Technical and analytics data: Retained for 13 months on a rolling basis.

After the applicable retention period, jayo9 will securely delete or anonymise your personal data. If you request deletion of your data before the retention period has expired, jayo9 will delete all data that is not subject to a legal retention obligation and will restrict processing of the remaining data to compliance purposes only.

8 Your Privacy Rights

As a jayo9 player, you have the following rights in relation to your personal data:

To exercise any of these rights, email [email protected] with the subject line "Privacy Rights Request" and a description of your request. jayo9 will respond within 30 days. We may need to verify your identity before processing your request.

9 Children's Privacy

jayo9 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register for or use jayo9 under any circumstances.

If jayo9 discovers that personal data has been collected from a person under 18, that account will be immediately closed, all data will be deleted, and any funds in the account will be returned to the payment method used for deposit after verification.

If you are a parent or guardian and believe that your child has registered with jayo9, please contact us immediately at [email protected]. We will investigate and take appropriate action within 48 hours of receiving your report.

10 Security Measures

jayo9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration:

• 256-bit SSL/TLS encryption for all data in transit between your device and jayo9 servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Two-factor authentication (2FA) available for all player accounts.
• Regular security audits and penetration testing of the jayo9 platform.
• Strict access controls — jayo9 staff can only access player data on a need-to-know basis.
• Automated monitoring for suspicious login activity and unusual account behaviour.
• Secure data centres with physical access controls and 24/7 monitoring.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jayo9 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

You also play a role in keeping your account secure. Use a strong, unique password for your jayo9 account, enable two-factor authentication, and never share your login credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.

11 Third-Party Links

jayo9.com may contain links to third-party websites or services — for example, links to payment provider websites or game developer pages. This Privacy Policy applies only to jayo9 and does not cover the privacy practices of any third-party websites.

jayo9 is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of any website you visit through a link on jayo9.com. jayo9 does not endorse or make any representations about third-party websites.

12 Changes to This Privacy Policy

jayo9 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For significant changes — such as new categories of data being collected or new purposes for processing — jayo9 will notify registered players by email before the changes take effect. Your continued use of jayo9 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

We recommend checking this page periodically to stay informed about how jayo9 protects your privacy. If you have any concerns about changes to this policy, contact [email protected] before continuing to use the platform.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jayo9's handling of your personal data, please get in touch:

jayo9 is committed to resolving all privacy concerns fairly and promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.